It’s no secret that we’re passionate about building products users will love. So, you likely won’t be surprised to learn that we’re big fans of getting feedback from our users. In this post, we’ll outline four easy ways to share feedback and help shape our products.
User interviews
User interviews are one of the most dynamic, insightful ways to share feedback. They typically run 30-60 minutes and can be held over the phone or in person. You’ll get the chance to interact with our product and share your initial reactions directly with a member of our product team. We’ll also ask simple follow up questions to get a better sense for how you’re using our product and how we can create your perfect user experience.
By taking part in a user interview, you’ll have a direct impact on future releases of our products. Whether you have positive or negative feedback, be honest. We’re just as interested in the bits that frustrate you as the ones you love.
Intrigued by user interviews? Let us know you’d like to be invited for one!
Surveys
User feedback is at its freshest during and immediately after you’ve used our wallet. Another great way to help us understand what you liked (and didn’t like) is our in-wallet survey. You’ll be prompted to complete it while logging out. Once you finish the survey, your feedback makes its way straight to our product team.
Feedback and feature requests
As new wallet trends emerge and aspects of the digital currency space change, it’s important for our wallet to adapt. Feedback and feature requests allow you to share feedback or let us know what exciting feature you’re most eager to see integrated next.
Have a feature you’d like to see in the Blockchain wallet? Let us know!
Community Outreach
Don’t hesitate to say hello if we bump heads at hackathons, digital currency gatherings, or you attend a Blockchain-run event. Chances are we’ll have a survey you can take on site, or you can sign up with your email address and we’ll be in touch!
Don’t have a Blockchain wallet? Click here.
The post Four easy ways to share feedback and help shape our products appeared first on Blockchain Blog.
https://blog.blockchain.com/2017/08/24/share-feedback-shape-products/
